General & Service Questions
What areas do you serve?
We proudly serve Knoxville, Lenoir City, Tellico Village, Maryville, and surrounding East Tennessee communities.
Do you offer free consultations?
Yes! We offer complimentary in-home or in-showroom design consultations to help you choose the perfect window treatments.
Are your window coverings child-safe?
Absolutely. We offer a wide selection of cordless and motorized options that meet or exceed the latest child safety regulations. Many of our products are certified “Best for Kids.”
Do you offer motorized and smart home integration?
Yes, we offer motorized blinds, shades, and drapery that can be controlled by remote, app, or integrated into popular smart home systems like Alexa and Google Home.
What is the timeline for installation?
Lead times vary depending on the product, but most custom orders are installed within 3–6 weeks after final measurements. Our team will provide updates throughout the process.
Do you offer warranties?
Yes. All of our products are warrantied, and most also include additional manufacturer warranties. We stand behind our installation workmanship to ensure long-lasting results and your complete satisfaction.
Product-Based Questions
What types of window treatments do you offer?
We offer a full range of custom window coverings including blinds, shades, shutters, drapery, and motorized solutions. Our selection covers everything from classic styles to modern smart home integrations.
What is the difference between blinds, shades, and shutters?
Blinds are made of horizontal or vertical slats that tilt for light control. Shades are fabric-based and raise or lower as a single panel, offering a softer look. Shutters are structured, hinged panels that provide exceptional insulation, light control, and timeless curb appeal.
Can I customize the color, material, and style of my window treatments?
Absolutely. Each product is custom-made to your specifications, with hundreds of fabric, color, and finish options available. Our design consultants help you select options that best match your décor, functionality, and budget.
Are your products energy efficient?
Yes. Many of our shades, shutters, and drapery are designed to improve insulation and regulate indoor temperatures, helping reduce energy costs year-round.
Do you offer cordless and motorized options for all products?
Nearly all of our products are available in cordless or motorized configurations. These options improve safety, convenience, and aesthetics while meeting current child safety regulations.
Can motorized shades be integrated into my smart home system?
Yes. Our motorized products are compatible with popular smart home platforms such as Alexa, Google Home, and some are even compatible with Apple HomeKit and Zigbee systems.
How do natural woven and fabric shades hold up over time?
Natural woven shades may have slight variations and soft stretching over time—this is part of their unique charm. High-quality fabric shades are crafted to maintain their shape and color with proper care.
Do shutters work for specialty shapes like arches or angled windows?
Yes! We offer custom shutter solutions for arches, angled windows, circles, and other specialty shapes, maintaining functionality and aesthetic appeal.
Can I see samples before placing an order?
Yes. During your consultation, we’ll either bring a curated selection of samples to your home or invite you to our Design Center, where you can explore a full range of fully operational, installed window treatments. This hands-on experience allows you to see how products truly look and function—something most competitors can’t offer with their small hand samples.
Are your products made in the USA?
Many of our products are proudly manufactured in the USA, while some specialty lines are sourced internationally to offer a wider range of design and pricing options.